Refund policy

REFUND & REPLACEMENT POLICY
Last updated: [date]

If anything arrives damaged, defective, or wrong, we make it right — fast.

1. DAMAGED, DEFECTIVE, OR WRONG ITEMS
Email hello@limen.global a photo of the product and packaging within 30 days of delivery, and we'll ship a free replacement or issue a refund — no return needed. Keep or discard the original.

2. ALL SALES FINAL (CONSUMABLE PERSONAL CARE)
LIMEN products are personal-care items, sold sealed for your safety. For hygiene reasons they cannot be returned or resold once shipped, so all sales are final, except for the damaged/defective/wrong items in Section 1. This does not affect any rights you may have under applicable consumer-protection law.

3. CANCELLATIONS & CHANGES
We process orders quickly. To cancel or change an order, email hello@limen.global as soon as possible; we'll accommodate it if the order hasn't entered fulfillment. Once shipped, an order cannot be cancelled.

4. WRONG ADDRESS, UNDELIVERABLE & REFUSED PACKAGES
Please enter your address carefully. If a package is returned as undeliverable due to an incorrect address or because it was refused, we'll contact you to arrange reshipment (reshipping costs may apply) or a refund of the product price less original shipping.

5. SUBSCRIPTIONS
Subscriptions can be paused, skipped, or cancelled anytime and are governed by our Subscription Terms. Cancelling stops future charges; orders already shipped follow Sections 1–2.

6. HOW REFUNDS ARE ISSUED
Approved refunds are issued to the original payment method, typically within 5–10 business days of approval. Time to appear on your statement depends on your bank.

7. CONTACT
hello@limen.global — LIMEN LLC, 330 2nd Ave S, Ste 200 # 1029, Minneapolis, MN 55401, USA.